We have a 15-day return policy; this means you can request a return within 15 days of receiving your product.
Return Conditions
In order for the return to be accepted, your product must be in the same condition as when it was delivered to you, unused, with all tags intact, and in its original packaging. Additionally, an invoice or purchase document is also required.
To initiate the return process, you can contact us through the contact section.
Once your return is approved, you will be provided with a shipping label and instructions on where to send your package. Returns sent without prior approval will not be accepted.
For any return-related questions, you can contact us through the contact section.
Damage and Issues
We kindly request that you check your order as soon as you receive it. If the product is defective, damaged, or shipped incorrectly, contact us immediately so we can assess the issue and rectify it.
Exceptions / Non-Refundable Products
The following product types are non-refundable:
Perishable products (e.g., food, flowers or plants)
Personalized products or special orders
Personal care products (e.g., cosmetics)
Hazardous substances, flammable liquids or gases
Discounted products and gift cards on sale are also non-refundable.
If you have questions about a specific product, please contact us.
Exchange
The fastest way to exchange is to return the current product and purchase the desired product in a separate order once your return is approved.
14-Day Right of Withdrawal for the European Union
In addition to the above policies, if your order has been sent to the European Union, you can cancel or refund your order within 14 days without giving any reason. Oct. The product must be unused, with all labels intact, and in its original packaging. Additionally, the invoice or purchase document must also be provided.
payback
Once your return reaches us and is reviewed, we will inform you whether the refund has been approved or not. If approved, your fee will be automatically refunded to the payment method you used within 10 business days. It may take some time for your bank or credit card provider to complete the transaction.
If more than 15 business days have passed and you still have not received your refund, please contact us.
